FAQs

FAQs | Thazzle Tees - Frequently Asked Questions

Frequently Asked Questions

Welcome to the Thazzle Tees FAQ page! Here, we’ve gathered answers to the questions we get asked most often to help make your shopping experience with us as smooth and enjoyable as possible. Whether you're curious about our products, shipping options, return policies, or custom orders, you’ll find everything you need to know right here.

If you don’t see your question below or need further assistance, please feel free to reach out to us at hello@thazzle.co.uk. Our team is always happy to help.

Who are we? +

We’re a small, independent business based in Shropshire, UK. At Thazzle Tees, we take pride in creating high-quality, personality-packed clothing for our customers.

What are your shipping options? +

We currently only ship within the United Kingdom. Standard delivery costs £4.95 and takes 2-5 working days. We also offer express delivery at checkout, where available. For full details, please see our Shipping Policy page.

How can I track my order? +

Once your order is placed, you can track its progress through your Thazzle account. Simply sign up for an account or log in to view your order details and status.

What is your return policy? +

We have a 30-day return policy for eligible items. Items must be unworn, unused, and in their original condition. Custom or personalised items are non-returnable. For full details, please see our Returns & Refunds page.

Do you offer custom orders? +

Yes! We’re excited to soon offer custom items that you can design directly on our shop. Additionally, if you’d like to discuss a unique project, we’re here to help. We can produce custom clothing for groups, charities, hen and bachelor parties, organisations, and brands. For more information, please contact us directly to discuss your custom order needs.

Tell me more about your designs +

Many of our designs are created in-house, making them unique to Thazzle Tees. We’re passionate about crafting designs that reflect personality and creativity, so you can find styles here that you won’t see anywhere else.

Are your products sustainable? +

Yes, sustainability is at the core of what we do. We use premium-quality materials that are sustainably sourced and manufactured in compliance with environmental and safety regulations. Our products are made to last, minimising waste and supporting responsible production practices. To learn more about our commitment to quality and sustainability, visit our Size Chart & Sustainability page.

How should I care for my Thazzle Tees items? +

To keep your Thazzle Tees items looking their best, follow these general care instructions:

  • Wash inside out in cold or warm water to preserve print quality.
  • Avoid bleach and fabric softeners, as these can affect colours and prints.
  • Tumble dry on low or, for best results, air dry to reduce wear.
  • Iron inside out on a low setting if necessary, avoiding direct contact with printed areas.
What payment methods do you accept? +

We offer a variety of secure payment options to suit your needs:

  • Credit/Debit Cards: Visa, Mastercard, Maestro, American Express
  • Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
  • Alternative Payment Options: Klarna (buy-now-pay-later), Diners Club, Discover, Union Pay

We’re committed to providing safe and flexible payment options to enhance your shopping experience. For questions about payments, feel free to contact us at hello@thazzle.co.uk.

How do I join the Thazzle Tees mailing list? +

You can join our mailing list by creating an account on our website, or by subscribing via the form at the bottom of any page. By signing up, you’ll receive updates on new products, exclusive offers, and the latest Thazzle news straight to your inbox.

How do I know which size to order? +

You can view our size charts for detailed measurements on each product page or by visiting our Size Chart & Product Information page.

Where can I read more about your policies? +

For complete details on our policies, including delivery, returns, and refunds, please visit our Policies page.